Process Automation Brief

Size doesn't matter

dlauterbach@compucom-inc.com (Dave Lauterbach) — Thu, 06 May 2021 01:13:09 GMT

Size doesn't matter

Not all packages come in the same size and even the smallest of them deserves attention.

In the document scanning business problem solving typically involves converting a large volume of files from paper to digital. This makes sense because getting that huge roomful of boxes pared down to storage on a network provides many benefits:

• Office space is available for other uses. Or doesn’t need to be part of the rental footprint.

• Access to files is fast, clean and accurate.

• Misfiles are a thing of the past.

• Paper files are now backed up for security.

• Remote workers have access.

So, what about smaller file groups?

They need to be protected and secured as well. Access can be as, or even more important than other file types, it just depends on the subject matter. And while in paper form they may not take up much space, there is also the advantage of putting all business files on a common digital platform.

We have met managers who decide that large volume files should be converted via a dedicated scanning system, whether in-house or with a provider. With small files however, they feel that using an inhouse multifunction device (MFD) is an acceptable solution.

This decision stands a very good chance of not working for a few reasons. The scanning task is assigned to someone who is already fully engaged in other responsibilities. This puts scanning at the bottom of the pile where it waits, never to be completed. Image quality suffers when the MFD is not set up properly or maintained. Digital files are misplaced on the network, never to be found. Etcetera!

At COMPUCOM no job is too large or too small to us. Each has its own priorities and requirements. We know that your information, whether a room full or a hand full is critical to your business and we treat it accordingly. Perhaps you are new to document scanning or would like to try us out. Together we can address your records management situation and come up with the solution that best fits your needs.

Give us a call, we’ll size up the situation.

Digitize Your Mailroom

Tue, 09 Mar 2021 03:00:17 GMT

Digitize Your Mailroom

Paper is easy to lose, needs to be physically processed, delivered, filed and retrieved. In addition, keeping track of these files is no easy task. Not to mention regulatory compliance and risk management issues.

With COMPUCOM Inc.’s Virtual Mailroom Service, we scan all of your organizations mail the day it arrives, instantly creating an audit trail. We then electronically distribute that mail immediately to the proper person / department. Your staff can now be knowledge workers instead of manual document laborers. There will be much less need to make copies, cutting your costs even further.

Eliminate the slow response times can have a disastrous impact on your customer’s satisfaction levels. 86% of consumers have quit doing business with a company because of a poor customer experience, it pays to respond quickly. It is estimated that it takes on average 18 minutes to locate a document. Think about the time that is being wasted, while your customer just waits.

With so many documents to manage and store, storage costs can also become an issue quickly. Filing cabinets use up valuable office space and offsite storage and retrieval costs can quickly mount up.

It is estimated that switching to a paperless office can result in a 60-70% reduction in costs associated with record management.

How It Works

We receive all of your mail, directly from you or your PO box.

We open envelopes and scan the documents (invoices, claims, forms, etc.)

We verify all documents have been captured properly in our quality control department.

We process all the documents including all of the data entry that is required.

We upload the images and metadata wherever you determine (Your server, accounting/ERP system, your document management system or our ImageSilo solution).

All workflow processes can also be automatically triggered.

Let our virtual mailroom service give you the security you need, improve employee productivity and improve your customer service. All while saving your organization time & money.

Happy American Archives Month 2020!

Tue, 01 Dec 2020 01:10:24 GMT

Happy American Archives Month 2020!

October is here again and so is American Archives Month when we recognize the importance of maintaining archives and all those who work to identify, preserve and make accessible the stuff of history. Items large and small, groundbreaking and mundane form the basis of our collective memory. Archivists are charged with performing the vital task of ensuring the long-term protection of the past.

It may be documenting a specific time in our nation’s history or ensuring records are available for presidential libraries. Pieces of history add up to paint a picture of our past.

In addition to recording what came before them, archivists must keep up with changes in technology in order to utilize the best tools available in future endeavors.

Archivist are concerned with records that important enough to be retained for an extended period. The obvious is maintaining controls and conditions that protect records and related information. Other concerns involve preparing for potential disasters whether they be natural or manmade.

Educating leaders in the private and public sector as to the critical need to maintain archives is an essential part of an archivist’s responsibilities. Without these efforts we would all lose a valuable connection to the past where we can learn and benefit from that knowledge.

We salute all the professionals who preserve our history and thank them for their efforts.

Fast fact. There are currently more than 13 billion sheets of textual records alone in the National Archives Building in Washington D.C.

Digital Records in County Government

websitebuilder@thryv.com — Fri, 17 Jan 2020 14:07:21 GMT

Digital Records in County Government

It’s no surprise that county government-based records are an excellent target for digitalization. The simple fact that county documents reach far back into history means that most are typically paper based. Add in the value of the information contained in these files and digital capture is certainly a viable and effective solution to County records management.

How do administrators decide what approach to take when investigating document scanning? The process should be as unique as the organization structure. While it would seem that all county government needs are similar if not exactly the same, each has evolved over time in their own way. Land records sometimes called “tri-folds” were collected and stored in narrow drawers in what was, at the time, the most progressive way to file and access the documents. That was true when the paper was young.

Now that it has sat for years in a folded condition the mere process of unfolding the pages for viewing can lead to torn paper and lost information. Depending on factors such as how long the trifolds have been stored, and under what conditions, weighs on the method used to scan the pages. Obviously, a careful process is critical. Not all records were stored in a folded manner so other documents are potentially handled in a different way. Again, having a custom approach is important.

The beauty of digitizing county records comes in the use of the finished image product. While the original documents were in a variety of sizes, a digital system “flattens” them in a manner of speaking. Those trifolds, standard files in letter and legal size, bound and unbound books as well as maps and drawings all come together in one neat user friendly package. And that is the goal. A system that allows those who serve the public to work in an organized and efficient way. No longer must they drag open cabinets, climb ladders and handle heavy books to provide answers to the broad range of questions that enter a county office every day.

The first step in finding the best solution to digitizing county records is to speak to those who have had a great deal of involvement with the process. COMPUCOM Inc has helped county governments preserve history through knowledge, experience and an honest approach to the problem. Let us help you.

On the road (again)

websitebuilder@thryv.com — Fri, 03 Jan 2020 15:49:02 GMT

On the road (again)

The Pennsylvania Library Association held its 2019 conference recently on the shores of Lake Erie and COMPUCOM Inc. was pleased to participate in the show. The theme was “Shine On”, giving a nod to Erie's three light houses that provided navigational assistance for the ships traveling the waters of the lake.

We presented our library centric services and products to the attendees over the course of 2 day of exhibition time. A feature in our booth was the ST Imaging ViewScan 4 microfilm scanner. This is the perfect device for user facing applications that are common in library environments. It has easy to use software and an intuitive operating system so new users can be quick learners.

We also discussed services we can provide to the library and information delivery market. Those with microfilm collections might elect to digitize the media, using our full-service film scanning department. Properly maintaining a film-based collection is critical so our Vinegar Syndrome film testing can spot potential storage problems. Equipment maintenance from our Service Department fills the needs for keeping microfilm viewing and printing equipment, printers and related items operating for the public’s use. These and other products and services can be described in more detail. Please give us a call to discuss.

We have the opportunity to attend a variety of industry specific conferences throughout the year. It is enjoyable meeting folks who are professionals in their field and share views on the challenges they face. We learn their needs and look for solutions to the day to day business problems.

This is always time well spent and we appreciate those who visit our booth.

Service dept

websitebuilder@thryv.com — Fri, 20 Dec 2019 05:00:00 GMT

Repairs at your Service!

We’ve called it the Service Department for years. Actually, it is the Analog Equipment Support and Maintenance Division. At least that is how it started out.

When we began the business as a Computer Output Microfilm Service Bureau (Another long name!) we generated millions of data pages of information on microfiche. In order to view those images, users depended on a microfiche viewer or viewer/printer, sometimes called a Reader Printer. It was a natural that we added sales of this type of equipment to our bag of tricks. As the use of fiche expanded so did the sale of support equipment like reader printers.

That is when we met Minolta, a manufacturer of office equipment including microfilm/fiche devices. Minolta was expanding their sales footprint while really improving the technology in use at the time. COMPUCOM Inc. became the regional distributor for the Minolta line of film-based equipment and as part of that initiated a technical department to maintain existing equipment as well as support new sales.

Now over the year’s things have changed. Not as much new microfilm is being made. Viewing devices continue to be a valued asset however. There’s lots of film in the hands of users. Some simply reference the film as required while others digitize their entire collection. In any case, that equipment is still needed and our Service Department can still take care of it.

As amazing as it is to say it, there are 30-year-old Minolta reader printers still being used today. Parts are getting tougher to find for some of the old models but the group is very resourceful. The Minolta equipment is good but our techs are better!

We are now able to help you with all brands of microfilm equipment. But in addition to that we are experts in digital scanning and related devices, printers and other office products as well. As long as there is equipment in use it will require maintenance. And COMPUCOM Inc. can handle it.

If you have a need give Dan Mathews a call at 412-562-0610. He’s always looking for a challenge.

Applications for Education

websitebuilder@thryv.com — Fri, 06 Dec 2019 14:24:04 GMT

Document Imaging in Education

When document scanning in the field of education is the topic, there are a few common uses or applications that are top-of-mind. These would include student records, transcripts and grade reports. For the most part they represent the records that must be maintained and accessible for long periods of time. And they typically represent the largest volume, so they are targeted for scanning to improve records management.

But that group of records is really just a starting point for utilizing content management through scanning. Depending on the education level you will find many other applications that benefit from digitalization.

In higher education Financial Aid generates correspondence and related forms. As does Admissions, Registrars and even files related to Donor activity. If the institution is a research facility you can find Medical or Technical reports, Notes and White Papers on a variety of subjects.

All levels of education have a business side that involves Contracts, Purchasing, Accounts Payable, Human Resources and Payroll records. Library Systems may have a need to preserve Books, Periodicals and Newspapers. And don’t forget the practical applications like Facilities Management and drawings for buildings.

Capturing and converting files into a digital format provides huge gains in productivity and space management. There is also the opportunity to take advantage of secure cloud-based storage that comes with complete back-up and the mobility of providing information to people on the move. It might be a

Superintendent traveling between meetings or the Facilities Manager needing access to the detailed drawings of an elementary school. A Human Resources staff member who’s work takes them to campuses throughout the region or a teacher accessing grade reports from home. The benefits of scanning your educational records is the solution.

Let us know how we can help you discover the value of document scanning. Call Dave or Denny today to arrange for a no cost evaluation of your files.

On Demand Scanning from ST Imaging

websitebuilder@thryv.com — Fri, 29 Nov 2019 15:42:06 GMT

On Demand Scanning from ST Imaging

ST Imaging has upped its game with the ViewScan 4 microfilm scanner. This device brings together features that have evolved from earlier models through extensive research and study of the microfilm industry. And we at COMPUCOM Inc. are excited to be able to bring this system to you.

Some of the highlights include:

High Resolution Scanning - The ViewScan 4 can be equipped with either a 9 megapixel black & white or 18 megapixel color image sensor.

Easy to learn and use software - PerfectView software is user-friendly with a clean, intuitive interface. No confusing menus, just simple steps to microfilm scanning. This s a system built for public use.

Faster Research Times – Images are instantly displayed in high resolution meaning your browsing and capturing are quick and easy to do.

Flexible – Roll microfilm (16 and 35mm) microfiche, jackets, aperture cards and even slides can be digitized.

Advanced Technologies - Images can be saved in many different formats to multiple locations including, email, Google Drive, Dropbox, USB, and shared over inter-library loans. Of course, the file can be sent to any network printer.

Also features an optional onboard PC. With this configuration simply connect a monitor, keyboard and mouse to the PC and you are ready to scan.

While we can write about the ViewScan 4 and all of its specifications, the best way to appreciate this device is by seeing it in action at your office. Please call us at 412-562-0296 to arrange for an onsite demonstration using your microfilm-based records. Click here to learn more.

The Flow must go on!

websitebuilder@thryv.com — Fri, 22 Nov 2019 14:17:27 GMT

The Flow must go on!

What can be worse than having a business process come to a screeching halt because a critical document is missing? Suppose Milt in Accounting is out of the office and no one knows where he left the balance report. Or what about 9 people dumping work on poor Lorraine at one time while the sales contracts she usually works on are getting lost in the shuffle.

Chaos in the organization can come quick and become a heavy burden.

There is a solution and that is Document Workflow. Automate business processes by electronically routing documents, alert users of pending work assignments, and track progress step by step. Paper documents are replaced by easily shared electronic versions that put all necessary data at your fingertips.

So, what is Workflow and what does it do?

Workflow electronically organizes, controls and intelligently routes the documents that drive your business. Using standard business operations and easy to execute and manage processes, Workflow is developed to address your specific needs with a custom solution.

When a document enters the system, it is scanned and put into the appropriate routine. The document follows an established path of review and authorizations. Users are instantly notified when new assignments and tasks are available, allowing them to finish work more quickly. When an individual completes their part of the process the document and related information automatically moves to the next person or process. If necessary, each step can be reviewed by an administrator in case adjustments are required.

Once the process is complete with all approvals in hand the file is committed to permanent storage that is easily accessed by all parties.

What are the results of installing Workflow?

• Regulatory controls with detailed audit and document activity reports.

• Ensure proper procedures are followed and completed within specified time frames to keep processes running smoothly.

• Increase document security by improving the control of information to enhance compliance.

• Reduce your cost per document processed by managing files digitally.

• Eliminate the expense of document storage costs by reducing paper use.

• Speed up business processes and save labor expenses

COMPUCOM Inc. is proud to represent Digitech’s PaperVision Enterprise Workflow which provides all of the tools necessary to improve your operation. We work closely with Digitech to define, develop, install and implement your solution. Contact Dave or Denny to learn more about COMPUCOM Inc. and PaperVision Enterprise Workflow from Digitech.

Capturing a Family’s History

websitebuilder@thryv.com — Fri, 08 Nov 2019 15:20:33 GMT

Capturing a Family’s History

We were able to assist in a family history project and it turned out to be an education for us.

Document scanning and digitalization of microfilm has been part of our business for years now. More recently we introduced photo scanning. This because we recognize that while most new photos are being taken with digital cameras and phones, many older printed photos still fill people’s closets. The PC has become the repository for all images so it is natural to convert the prints to digital images.

As families grow and generations multiply, we tend to spread out across the country. With that migration comes the potential for loss of identity. Where we used to spend Sunday family gatherings going through albums that is no longer an option. Identifying our ancestors in the photos, which was committed to memory is soon lost. Having the knowledgeable people in various parts of the country makes the task impossible.

Even if you do capture the photographic history of a family, what to do about identifying the older generations? The answer, both elegant and simple, was brought to light with this family.

We faithfully captured each photo, giving it a unique number. Where appropriate, the photos were divided into logical groups or folders. Then a corresponding Excel sheet was created with that unique number in a column. Columns were added for dates, descriptions and notes. The photos and the Excel file were placed on a cloud-based platform where the entire family could access it.

Now a grandchild who is proficient with a computer can sit with Grandmother, showing her the photos and entering all identifying information she provides into the Excel. What a wonderful way for generations to unite. Of course, this can be happening throughout the family, no matter how far apart they might be. Soon the family’s history will be full of interesting notations and comments. If someone would like to frame a picture of Uncle Gibby they can simply download it to be printed.

And the family connection is reinforced.

From Bits to Blast-off

websitebuilder@thryv.com — Fri, 25 Oct 2019 14:46:27 GMT

From Bits to Blastoff

Since this is the 50th anniversary of the first moon landing, many shows have aired recently about various aspects of the Apollo space program. One of the most interesting parts is the computers that were used. In 1969 there were large business and scientific computers in use. But compact computer power was in its infancy so the systems were primitive compared to later years, let alone today’s technology.

The Apollo system consisted of a home for the Astronauts - the Command Module / Lunar Lander and the lift system – a rocket. The Command Module computer was critical. It took the Lunar Lander to the moon’s surface. Less has been written about the Saturn V rocket that lifted the astronauts into space with the necessary power, speed and trajectory required for a successful flight to the moon.

Many women and men spent countless hours doing the calculations, engineering and design work necessary to develop the technology. Like everything else involving a space craft, there are limits to the amount of work area and weight that can be dedicated to a function. So the challenges were great.

Refrigerator sized computing power had to be shrunk to a minimum. New manufacturing techniques were developed. Everything required multiple levels of testing and re-testing. Starting over again and overcoming failures was frequent. Some processes had to be done by hand. For instance, the wires on the memory boards were tediously wound a single wrap at a time. The direction of the wrap would determine a “1” or “0” in computer terminology. Thus creating the bits and bytes that became programs. Programs that, in the case of the Saturn V, would guide the Command Module to the moon.

And it all worked out. The technology brought to life by these pioneers contributed to steady improvements in computers. Bringing us to where we are today.

When it comes to comparing older technology with today’s computerized devices there are common examples. For instance how a 1980’s PC stacks up against your smart phone in terms of available applications. Or how we have come to rely on today’s electronic maps to get us to our vacation destination. During the Apollo mission days it was engineers, scientists and calculators finding the way.

Yes, great advancements have been made. But here’s another perspective.

The 1969 computer that controlled the Saturn V - a 365 foot tall, 6.2 million pound, 3 stage rocket that was capable of escaping earth’s atmosphere and reaching speeds of 17,000 miles per hour - had 112kb of memory. That is equivalent to 5 scanned pages from a typical business document.

Impressive to say the least. Do yourself a favor and take the time to read about the accomplishments by a dedicated group of individuals. May it remind us all that so much is truly possible.

Keeping it local

websitebuilder@thryv.com — Mon, 21 Oct 2019 12:00:36 GMT

Keeping it local

The internet has opened many doors for the consumer, making it possible to shop without borders. Of course, the brick & mortar vs. internet buying discussion has been a point of debate for some time now. That’s all well and good when buying products, whether they be batteries or boats.

But what about services? Particularly those that require a professional approach to solutions and control of valuable information and materials? Let’s use a photo scanning service as an example. It’s perfectly understandable that someone might have a couple dozen family history photos to be scanned so they confidently send them to a facility a few states away. They can purchase the “premium” service that returns the pictures and images in a week or so. Not a problem. Or they can buy the “regular” service that gives the same results at a lower price with a much longer turnaround time. This longer turnaround time is often a result of many customer’s photos being boxed into a shipping container AND SHIPPED OVERSEAS FOR SCANNING. Nothing can go wrong there can it?

It’s an internet purchase. You are dealing with a distant entity and that requires some trust. Actually, it requires a great deal of trust and blind faith.

But we are here to talk about document management not photo scanning. If you do a web search for document scanning a number of hits are for companies that have no physical presence in our area. The address listed may be a PO Box or an affiliated partner who is not in the document management business. It may be a print shop or office supply store. The point is, you will not be dealing with the actual service provider, at least not initially. Once you do, your data will probably be shipped into the hands of someone located a distance from you.

We believe our strengths include accountability and access. Taking the security and proper handling of your data is a serious business. it is our responsibility to have a representative of our company visit your office, review and discuss the project you have in mind and escort that project through our system. From first meeting and pick up of your materials by our courier to delivery of the finished project, we are available for your questions. You can visit our production facility and see us in action. Meet our staff. You get personal attention, not an internet connection and a telephone conversation.

We take your project, your data and your business very seriously and have been doing so for over 40 years. We would welcome the opportunity to partner with your organization. At COMPUCOM Inc. our promise is to provide you with industry proven document management solutions, from a neighbor you can count on.

Records Retention 101

websitebuilder@thryv.com — Fri, 11 Oct 2019 12:51:59 GMT

Records Retention 101

Have you noticed that the more tools we have for storing information, the more out of control that information has become? What do we keep? What can we toss? Maybe it’s safest to just retain every single bit of data. (And let someone else sort it out later) Who makes the call of what stays in our files? Do you want to be the decider? Of course not!

Somewhere between panic and practice you can find the answer.

Establishing a Records Retention program begins with an understanding of what has already been established throughout your industry. Whether it is legal, accounting, human resource or administrative documents there are accepted practices. Therefore it becomes a matter of taking that first step and doing research on what to do and how to do it.

A good place to start is right here. Our technology partners at Digitech Systems developed a series of tools and guides to assist you in bringing that retention problem under control. Beginning with a chart ( Click Here ) that lists the common document types found in most organizations. That can be followed up with a more in-depth look at presentations on compliance and automated system recommendations. You will learn that the solution requires processes that are consistent, repeatable, and auditable.

There is also a nifty questionnaire about data hoarding. Take the test and see where you fit. It will open your eyes as to how much of a challenge you have.

Happy American Archives Month!

websitebuilder@thryv.com — Fri, 04 Oct 2019 17:24:43 GMT

Happy American Archives Month!

October is American Archives Month when we recognize the importance of maintaining archives and all those who work to identify, preserve and make accessible the stuff of history. Items large and small, groundbreaking and mundane form the basis of our collective memory. Archivists are charged with performing the vital task of ensuring the long-term protection of the past.

In addition to recording what came before them, archivists must keep up with changes in technology in order to utilize the best tools available in future endeavors.

We salute all the professionals who preserve our history and thank them for their efforts.

Fast fact. There are currently more than 13 billion sheets of textual records alone in the National Archives Building in Washington D.C.

Digitize your microfilm

websitebuilder@thryv.com — Fri, 27 Sep 2019 12:38:39 GMT

Digitize your microfilm

Microfilm has been around longer than you think. Most believe it was first used in the 1950’s but the first commercial use was a banking application in the 1920’s. Reaching back even further, the French used microfilm during the Franco – Prussian war (1870 – 1871) to transport information via carrier pidgeon.

While most microfilm collections don’t go back quite that far some organizations do have an extensive history of information stored on film. That valuable material can be critical but access is limited due to technology changes over the years. With so much data now computer centric, being able to both protect and research film based data can be easily accomplished. That is done by digitizing microfilm image by image, capturing all the images off the film while storing and finding it on your desktop PC.

The capture equipment in our operation has adjustments that provide our technicians with the ability to finely tune the output to give us the best possible quality. Software checks ensure that images were not missed in the scanning process. All final images are returned in the same strict order as they appear on the film. The addition of indexing or metadata provides the search tools for finding your digital images. So you have the ease of speedy research at your fingertips and ease of electronic distribution of data.

A bonus is that when properly stored and maintained it has been estimated that microfilm can last for hundreds of years. Which makes it an archival backup to the computerized files that seem to undergo technological changes on a regular basis.

COMPUCOM Inc. successfully converts thousands of images a day from 16mm; 35mm and microfiche formats. We can provide a no cost sample of the results you can expect from your microfilm. Just give us a call. At COMPUCOM we pride ourselves on being problem solvers, always prepared to find the best possible solution to your business challenge.

Microfilm in a digital world

websitebuilder@thryv.com — Wed, 18 Sep 2019 12:25:03 GMT

Microfilm in a digital world

Microfilm – a thing of the past right? It conjures up memories of researching a college paper in the library. You would be dropping dimes into the printer and thumbing through the prints looking for the facts to finish your report. Nobody uses that stuff anymore.

Except for forward thinking business people who understand the complexities of the digital landscape, the volatility of electronic data and the need for an archival backup of valuable information.

For most of the 20th century microfilm played a major part in storing business records. Starting in the early 30’s banks used it for large volumes of checks. Engineering and architectural firms captured drawings and blueprints on 35mm microfilm. Hospital medical records were filed by patient on microfilm jackets. And businesses of all types drastically reduced the amount of paper they printed by utilizing Computer Output Microfilm (COM).

With the advent of desktop computers and networks, microfilm’s active role as a research tool evolved into another life. It has become the way to keep valuable information long term. The fact is microfilm is an archival storage tool rivaled only by paper. Under proper conditions the life of microfilm is measured in hundreds of years. LE or Life Expectancy is roughly 500 years. So business has turned to microfilm as a tool for securing information for the future.

The primary microfilm application today is backing up digital files. Data in a variety of formats is processes through a microfilm archival writer where the images are printed to 16mm film. This film is developed following industry standards. Once complete this secure backup can be stored and accessed as needed.

Why consider microfilm for archival storage?

Storage capacity. It captures of all characteristics of an original document except size. The film image looks exactly like the original.

Data security. The microfilm data page cannot be altered.

Technology independence. Microfilm can be viewed using a simple viewing device. There are no longer any concerns with computer compatibility, software and hardware updates and outdated equipment.

An inexpensive option. Microfilm is created efficiently and accurately providing high quality results.

The Best of Two Worlds

websitebuilder@thryv.com — Fri, 13 Sep 2019 12:26:09 GMT

The Best of Two Worlds

Does your organization have a need to store the best quality image as a permanent record, but want to keep images at a minimum to have them readily available for sharing cost effectively in the cloud?

You may be able to take advantage of COMPUCOM Inc. Dual Output Scanning services.

COMPUCOM Inc. has helped many local organizations with their cloud scanning applications. With our full service document capture operation we scan virtually any size document. There are two outputs generated from the scanned image. One is a smaller size very readable .TIF image that is uploaded to the cloud for daily research and retrieval. The other image is a higher quality .jpg image that has all of the color characteristics of the original image. These “better” images assure that the organization always has a high quality image for long term historical storage of the original document. The smaller size bitonal image helps to keep the cost of cloud storage to a minimum.

Please contact COMPUCOM Inc. to see how this dual output method can help your organization get the best of both worlds.

All you need to do is ask!

websitebuilder@thryv.com — Fri, 06 Sep 2019 17:42:28 GMT

All you need to do is ask!

Have you ever asked for or been asked about information that resides on unusual or non-standard media? Over the years many of us have collected data in a variety of formats. Some of which require a specific type of device in order to access that information. And more often than not the piece of equipment no longer exists.

What if you could have it in a digital format that is usable on a typical desktop computer? Those video tapes, 8mm films and other media may be a candidate for conversion to digital. And we can help. Our resources include conversion equipment for many of the common image recording formats that have been used over the years. Even three-dimensional objects can be rendered digitally using our large format equipment.

Dad always said it never hurts to ask. So please do. We will assist you in determining what steps are necessary to convert your media.

35mm color slide scanning PLUS

websitebuilder@thryv.com — Tue, 27 Aug 2019 04:00:00 GMT

35mm color slide scanning PLUS

Quite often a corporate records file includes a large volume of color 35mm slides. These may represent a photo history of the organization, documentation of a building project or a collection of marketing materials. While these images are not necessarily used on a daily basis, they are quite valuable. Capturing the images in color digital format for access and preservation is the best course of action. At COMPUCOM we have successfully converted thousands of slides to digital for just this reason.

But how do you identify the images later on? Chances are, when the slides were created someone took the time to write corresponding descriptions (Metadata) on the slide holder so the photo image could be identified at a later date. This may describe physical characteristics or contain technical jargon. Retaining the original intent is important. Our technical staff has created a way to mate the photo image and the metadata image so each slide has an associated narrative in its original format.

At COMPUCOM we pride ourselves on being problem solvers, always prepared to find the best possible solution to your business challenge.

Will the Vinegar get you?

Mon, 19 Aug 2019 04:00:00 GMT

Will the Vinegar get you?

While there has never been a movie called The Vinegar Syndrome, a meltdown of sorts is involved in this story.

If you have a library of older, acetate based microfilm, that film may be subject to this nasty sounding film disease. Vinegar Syndrome is rooted in poor storage conditions that cause acetate based microfilm to deteriorate. Over time this can lead to a complete loss of valuable microfilm records. Fortunately there are ways of monitoring and correcting the situation and we can help.

Improperly stored microfilm can deteriorate. If you have business records that were created on Acetate based microfilm, there is a risk of losing critical information.

Acetate based microfilm was in common use through the 1970’s when polyester based film began replacing acetate. When stored in the proper environment, acetate based films will remain in good condition. Many users have not maintained the accepted storage conditions however and this may lead to a condition referred to as Vinegar Syndrome (VS). The VS term comes from the distinct odor of vinegar caused by a breakdown in the acetate. When it reaches this level the acetate base will become brittle and shrink causing the base to buckle and separate from the emulsion which contains the microfilm images. There are varied stages of VS and unless immediate action is taken to preserve this information the film will become useless.

Proper storage circumstances include controlled temperature and humidity. Unfortunately many microfilm collections are moved to less than ideal locations. This is why we are hearing more reports of information being lost to VS. Additionally, if a small group or even a roll of microfilm is in an advanced state of degradation the vapors that are emitted can infect other rolls of microfilm that are stored in close proximity.

We can help you.

While it may seem as simple as “following your nose” when determining whether your microfilm files are threatened, it is more complicated than that. Our 40+ years of experience is vital in evaluating your entire microfilm collection. The many factors that can affect microfilm longevity require the thorough analysis we can provide.

There are options.

Should it be determined that your microfilm files are in danger of being lost, we will review a variety of steps to take in securing this vital information. These may be as simple as adjusting the storage and packaging of the current film or conversion to newer technology.

Whatever the case, you can count on COMPUCOM Inc. to fully support your needs.

To learn more and arrange for a review of your current microfilm storage conditions please contact us.

412-562-0296 / 1-800-270-8702

www.compucom-inc.com

Digitech Robotic Process Automation-By Digitech Systems

Tue, 06 Aug 2019 13:48:45 GMT

Robotic Process Automation-By Digitech Systems

Are your paper-based business processes slowing you down?

Without the ease of automation technology, enterprises will find themselves lagging behind their competition and consistently pushing back deadlines. Manual, paper-based processes drain thousands of dollars and hours from companies who try to maintain a traditional enterprise content management (ECM) system in a digital age. As outlined in this brief, Business Process Automation (BPA) alleviates delays and inaccuracies in business processes so you will never miss a deadline and always reach your business goals.

This processes automation brief quickly defines the automation market and how BPA solutions can improve efficiency, enhance control and security of information, and save money for any enterprise. Digitech Systems has the most comprehensive and easy-to-use process automation suite to help you take the steps toward paperless business processes, like eliminating the need for hand-keying data or hand-delivering documents. While reading through this brief, you will learn how our BPA solutions—from Robotic Process Automation (RPA), to Intelligent Automation (IA)— are customizable to solve any manual or paper-based strain on your company. For example:

PaperVision® Enterprise Workflow automatically routes documents through any business process
PaperVision® Forms Magic Technology maintains information accuracy and consistency by eliminating human error from hand-keyed data entry, and manual document sorting
ImageSilo® saves enterprises money on new-hires, paper, printers, ink, and storage fees
PaperVision® RPA tools replace routine tasks, empowering employees and enhancing productivity

Are you convinced that automation will speed up your business processes and grow your business? Download the process automation brief to learn more about the benefits of Digitech Systems’ BPA solutions and the specific goals they help business attain.

Click here to learn more

Are you growing your business with automation?-By Digitech Systems

Mon, 05 Aug 2019 13:02:57 GMT

Are you growing your business with automation?-By Digitech Systems

In this digital marketplace, it’s important to advance business at the speed of automation. If paper is slowing down your processes, you’re less likely to adapt or grow your business and more likely to face lagging deadlines. For example, GPC Contracting Co. needed an enterprise content management (ECM) system that would adapt while they expanded into other markets. Leaving paper-based processes behind, GPC was able to leverage process automation technology to meet their business goal and improve efficiency, organization, and compliance between their main office and onsite teams.

Implementing ImageSilo®, PaperVision® Capture, and PaperVision® Forms Magic Technology allowed GPC to scan, classify, extract data from, and store hundreds of massive project files. These solutions worked so well that they soon after included PaperVision® Enterprise WorkFlow in order to route documents and control assignments more effectively in the main office. Reading through this case study, you can find more specifics of the benefits that GPC recognizes from automation, such as:

Saving hundreds of hours, and thousands of dollars per year
Reducing business costs going paperless, saving a large annual sum in salaries, printing, paper, and storage costs
Regaining floor space (hundreds of square feet!) by eliminating filing cabinets
Improving connectivity between onsite employees and the main office (find out the crazy amount of time onsite employees spent travelling to the main office for paperwork!)
Training employees took no time at all

How are your business goals similar to GPC’s? To learn more about GPC’s story and the specific benefits that automation brought to their company, check out their case study!

Click here to learn more.

What is Robotic Process Automation (RPA)?-By Digitech Systems

Thu, 01 Aug 2019 17:40:52 GMT

What is Robotic Process Automation (RPA)?-By Digitech Systems

To understand Robotic Process Automation or RPA, we need to step back to a larger category of business technologies called Business Process Automation (BPA). For almost thirty years, BPA companies have offered technologies such as imaging (scanning applications that help convert paper documents into digital files) and workflow (to automatically route documents from step to step in a business process). Where processes involved more than one application, integrations were coded to allow the applications to share data and exchange information.

Where Does RPA Fit Into the Automation Marketplace?

As these integrations became more sophisticated, RPA emerged. RPA uses “bots” (electronically controlled software user accounts) to log into applications and perform routine tasks like data entry or researching and correlating information across multiple systems, replacing the human effort previously required. Now, instead of routing information from human to human to perform the tasks required to complete a business process, RPA allows companies to automate both the routing of information and the tasks themselves. Over the last five years or so, RPA has a developed a track record of helping companies automate specific, routine business processes in areas such as accounts payable and human resources.

“The global market for RPA technologies will reach $8.75 billion by 2024.”

– Grand View Research

What’s Next for Business Automation?

According to industry analysts, Intelligent Automation (IA) will be the next breakthrough automation trend as companies begin to leverage Artificial Intelligence (AI) to further automate non-routine processes and more complex information. AI applications can deal with probabilities rather than rules, which gives them more flexibility to adjust routing and rules based on a wider variety of input data, and AI technologies like machine learning enable automation of processes involving highly variable, non-structured information.

How Will RPA and IA Affect You?

Why should you pay attention to RPA and Intelligent Automation? Analysts with AIIM explain that 96% of companies believe process automation is critical to business success. (AIIM, 2017).

“We believe [intelligent automation] will be a core part of companies’ next-generation operating models.”

– McKinsey and Company

And, McKinsey and Company explains that companies who automate 50-70% of a task using IA, see average results such as:

20-35% annual cost reduction

50-60% process time reduction

Return on investment “most often” in triple-digit percentages (McKinsey, 2017)

We expect to see more and more companies turning to automation to streamline processes and save money in today’s competitive landscape.

Definitions

Business Process Automation (BPA)

The use of technology (such as workflow, RPA, and IA) to automate business processes. Includes the routing of information from step to step and automatic processing of tasks.

Robotic Process Automation (RPA)

The automation of rules-based processes with structured data to facilitate sharing of information between applications. The systems are accessed by a user account controlled by a “bot.”

Intelligent Automation (IA)

The automation of variable business processes with structured, semi-structured or unstructured data to facilitate sharing of data between applications and to process information. Encompasses RPA and workflow and adds the use of artificial intelligence technologies such as natural language processing (NLP) and machine learning to automate complex business processes.

Digitech in the Healthcare industry-By Digitech Systems

Thu, 01 Aug 2019 14:16:49 GMT

Digitech in the Healthcare industry-By Digitech Systems

Is your healthcare organization still reliant on manual processes?

Are manual processes costing your organization money? Thanks to recent government regulations, most healthcare organizations now depend on Electronic Health Records (EHR) to access critical patient information, but many still rely on paper documents in areas like claims processing, finance, and Human Resources (HR). According to the American Medical Association (AMA), primary care physicians spend, on average, over five hours a day on data entry and other EHR-related tasks.

What if you could reduce the amount of time your medical staff wastes manually managing patient files?

Improve your understanding of how uniting your various systems can benefit the entire organization with this easy-to-read two-page industry brief that is designed to help you understand the specific technology you need to streamline your document management processes.

With ECMNOW! you can close this technology gap and get back to the business of patient care while reducing operational costs

Click here to learn more